SERVICE DESK · TICKET INTAKE
Submit all account, subscription, connection, billing, and refund questions through the user panel. Keep the issue details, context, and necessary records in one ticket for easier follow-up.
CHANNEL MAP · CHANNEL DETAILS
The information below lists only currently verifiable support channels. No public email address or Telegram account has been provided, so requests are not handled through unpublished accounts or addresses.
TICKET User Panel
Use this channel for account access, subscription status, client imports, international connection issues, billing, traffic checks, and refund requests. For payment-related questions, specify whether Alipay, WeChat Pay, or USDT was used.
Ticket progress and support replies remain in the user panel. Return to the original ticket with additional details instead of splitting the same issue across multiple tickets.
Open a TicketEMAIL Public Email
No public support email is currently available, so email is not an active support channel and no verifiable response time is provided.
When you need to submit a written explanation, use a user-panel ticket. No email address is required; a username and password are enough to create an account and access the panel.
Use a Ticket InsteadTELEGRAM Public Account
No public Telegram account is currently available, so this channel is not an active support portal and no verifiable response time is provided.
Go directly to the user panel for account, subscription, and connection issues. Tickets keep the issue details and follow-up replies together.
Use a Ticket InsteadINPUT SHEET · SUBMISSION DETAILS
Before submitting, gather information directly related to the issue. Do not share subscription links, passwords, or payment credentials publicly.